Product Description

Much like the energizing burst of a well-timed shot, DECISION MAKING’s SHOT Service is a fast, powerful, and preconfigured public cloud solution tailored for small markets and growing service-oriented ventures. Built on the SHOT (Strategic High-Value Optimized Transformation) framework, SHOT Service combines swift implementation with full operational orchestration, powered by Zoho FSM and our exclusive SHOT Fulfillment extension. It bridges customer orders with field execution, enabling seamless coordination of technicians, tasks, parts, equipment, and asset tracking. Whether you're delivering services as part of a subscription, through pay-as-you-go models, or via scheduled or occasional field operations, SHOT Service ensures consistent, scalable service delivery—with the speed, control, and operational clarity your business needs to grow.

Benefits

• Accelerated Time to Value. Go live quickly with a preconfigured field service solution tailored to your operational workflows, supported by 3 years of AMS.

• Field Execution Orchestration. Coordinate technicians, tasks, parts, equipment, and asset registration through structured, service-oriented workflows powered by Zoho FSM and SHOT Fulfillment.

• Operational Scalability. Adapt and grow effortlessly with support for multi-location teams, growing service catalogs, and additional Zoho modules as your needs evolve.

• Improved Service Accuracy & Traceability. Ensure consistent, compliant service execution with clear job definitions, role-based task assignments, and audit-ready field data.

• Seamless Order-to-Service Alignment. Transform approved customer orders into executable field work with structured fulfillment processes, whether recurring, subscription-based, or on-demand.

How SHOT Service Works?

SHOT Service orchestrates the fulfillment and execution layer of your service delivery and service assurance processes, transforming approved orders into coordinated field operations. Built on Zoho FSM and our exclusive SHOT Fulfillment extension, it ensures structured, consistent service fulfillment across your organization.

• Work Orders. Manage and schedule field jobs with role-based task assignment, route optimization, and real-time technician coordination, whether for installations, maintenance, or on-demand service.

• Service Fulfillment. From order acceptance to service execution, SHOT Fulfillment bridges incoming CRM or Billing orders with Zoho FSM, ensuring the right technicians, parts, equipment, and locations are aligned before work begins.

• Asset Registration & Handover. Track customer assets, activation steps, and service completion reports to maintain visibility and traceability across the service lifecycle.

Support & Maintenance

• Technical Support: Decision Making specialists are available to assist with troubleshooting and best practices.

• Regular Updates: Enjoy continuous improvements, ensuring compatibility with the latest Zoho Suite features.

• Implementation Services: Need custom workflows or integrations? We provide professional services to tailor SHOT Service to your environment based on Zoho Creator and Zoho Flow.

Disclaimers

• The listed pricing represents a bundled offer that includes Decision Making’s implementation services and Zoho product licensing. Final pricing, implementation services, and ongoing maintenance are subject to a detailed project evaluation.

• This estimate excludes efforts related to data migration and system integration, which will be scoped and quoted separately.

• Pricing assumes a minimum 3-year agreement and may vary based on country-specific factors, installation size, usage volume, and applicable local taxes.

• All prices are subject to change without prior notice due to Zoho product updates or adjustments in the service scope. Customization beyond standard configuration may incur additional fees.

• SHOT Service requires active subscriptions to Zoho FSM, and SHOT Fulfillment extension.

Please contact us for a tailored proposal based on
your region, deployment requirements, and business objectives.